North American Moving Experts LLC

The gentleman that ran the pickup was the absolute rudest I've ever encountered, and charged me over triple my original estimate. When I questioned the total amount, I was told if I wanted to see how much room my load had taken up, he would drop all my stuff in the parking lot and leave. He said I had too much stuff and needed to be more normal (my mom had just passed and I had some boxes of hers to go through) and then proceeded to slam and kick many boxes marked fragile, breaking what was inside. When I called the company to report, they expressed remorse but never followed up and never did anything to make things right. Every time I reached someone at the company in the months following they had no idea what I was talking about and were also incredibly rude. Apparently the company is now closed, but as customer service reps are still answering the phones, I'm wondering if they rebranded under a different LLC. Horrible.

Move size: 2 Bedroom Home Service cost: $3030

I was promised my refund of $777.20 when I refused to pay in cash for the local carrier whom North American Moving Experts, LLC (N.A.M.E.) hired without my knowledge. That was in August 2023.

N.A.M.E. led me to believe that my move could be paid for in full via credit card. I only knew of the cash “bait and switch” until the day of the move when the hired local carrier called me out-of-the-blue.

Over the phone they kept saying "You signed a contract". I said to them that I always pay using credit cards for big ticket purchases to protect myself from fraudsters. It was not until after the fact that I learned that their actions fall under the purview of moving fraud. Finally, when one of N.A.M.E’s representatives said, “Okay, we will send you your refund.” That’s when I ended the phone call, only to later learn that the refund statement was a ruse to get me off the phone.

“Nope!” is all I have to say about this company.

Move size: Partial Move Service cost: $777

I answered the call from Lucas at North American Moving and was asked for the items to be given an estimate. Then we listed out the items. The company went through great lengths to get the items correct so that the estimate was accurate. In the quote, they showed smaller cubic feet to lower the rate and get me signed the contract. Once the contract was signed with one agent and the initial payment ($652) was paid, another agent called me just two days before the move-out date and let me know that the cubic feet mentioned in my quote to accommodate all my items is smaller and I will require twice as much space and this will cost me higher payment. I told them that I am not interested to move my items with this company as the asking money is much higher than the original quote and the agent told me that they will not refund the advanced booking fee as I already signed the quote. These people are absolutely unprofessional and try to cheat customer at any means to get more money.

The movers they used were Southern elite van lines. They were late (got there at 7pm instead of the window of 1-5pm) and they did not communicate with me. A huge truck pulls up in the evening and We did not realize our items would be loaded and carried with other individuals items. They push us to remove some items and they gave us the cost, about $1000 more than estimated and they would only take cash or zelle. We had no choice but to use them as the contract was previously signed and we had to be out of the house that night. By this point it was 9:30pm. That's how long it took to load our tiny 2BR furniture with 5 guys. They did not take care in loading and asked us to remove some of the items even though we paid twice as much the original quote.

On the delivery date, we found that a lot of furnitures are broken. Also, the truck driver was not professional enough. He was advising us that we should make the packet smaller so that they can easily carry with one hand. But the real reason is if you make many packets, they can charge you much.

If you are moving with this company, make sure that they give you a quote with accurate space in cubic foot. Otherwise, one agent will try to sign you the contract and get paid one-third of the money. Once paid, another agent will show up and ask you to pay additional money to fit all items in the contract. If you do not agree, they will make drama on the move-out date and make you pay the amount they are asking for. Be very careful from this company!!

Move size: 2 Bedroom Home Service cost: $3452

This is absolutely the worse moving service and believe me it’s not an exaggeration they are brokers that send you off to third parties they get off Craigslist customer service is horrible and they are rude because they have you in a contract and they have your stufff,very nice and professional when they’re soliciting you one you sign that contract everything changes even

The price they tell one price for storage I had to pay a $1000 dollars when they told me it was $300

Move size: 2 Bedroom Home Service cost: $7000

Never picked up items, kept deposits. LIED about status! Lied about pick up, lied about drivers, hired the driver from Craigslist the day the goods were to be picked up. NEVER PICKED UP ITEMS, kept both deposits even after they breached the contract by hiring someone from Craigslist that is uninsured, not vetted by the company etc. Promised a refund but have stopped returning phone calls and emails! I have also filed a complaint with BBB. DO NOT TRUST! DO NOT USE! This is a BAD COMPANY!

Move size: Partial Move Service cost: $1047

Do not use this company. Read the better business bureau reviews!! I cancelled my service the day after I put a deposit down, more than 7 days before move. The email was sent to the email address provided in the contract and also made sure to get an email from customer service showing I cancelled. This was September 29 and still have not received a refund and company says they are not refunding me and have not received any of my emails. Still have not received a call from management after requesting a call back. You also do not have the ability to talk to finance even though they say they will call within 72 hours.

Move size: 2 Bedroom Home Service cost: $1153

This company is a broker. This was not determine until the Van arrived. We needed to get a moving van from Connecticut to go to Alabama moving an entire household. I signed a contract and the Deposit required was $3,490 which was paid via Credit Card.

Van arrived at my home and the driver recalculated the square footage and said that the amount quoted was incorrect and it would be an additional $1,000 or thereabouts. I provided my credit card to pay the $6000 owed only to be told it had to be in Cash. I didn't have cash. Who has 6000 laying around for moving day? The company took my deposit via Credit card, why cant the balance be paid the same way? We were all scrambling trying to figure this out.

A person in our group though this seemed odd as there was no mention of paying cash in any of the conversations i had had with North American. She took a picture of the Truck "365 Moving and Trucking LLC" . and looked it up on the DOT website and determined they were not licensed to travel INTERSTATE between Connecticut and Alabama WITH HOUSEHOLD GOODS. I have a copy of that as well This broker had used a moving van that was not licensed to do the task at hand. We asked the driver if they had a bill of Lading and they responded no.

We further determined that if the DOT were to stop this van enroute to Alabama.

1. they were not licensed to carry household goods over state lines . 2. that they had NO BILL OF LADING which is a requirement of the DOT.

I was informed that the DOT could confiscate the Van and the entire contents of the van, namely my entire house of furniture.

We declined the van.

North American was clearly in violation of their own contract never mind that i would lose my deposit if i refused the Van.

I want to add that the driver and helpers that came to the house to help with the move were very nice. I have no beef with them other than to say their licenses did not allow the task before them to be performed.

Okay I contact my discover credit card to dispute the payment to North American, Explain the situation and a dispute is generated.

I then has this woman from North American call me and has threatened to have me arrested if I disputed the deposit. that was on September 27 at 2.46 pm. It went to my voice mail.

The dispute begins. Discover credits the amount until the dispute is resolved. Suddenly the charge is back on my card. I then supplied the credit card with photo showing the DOT page for the 365 Moving and Trucking co LLC clearing showing they could not transport my household goods. Its dated November of 2022.

Now when i went back to the same website for the same trucking company on the date i was submitting my information it had been update as of 10/05/2023 that they could now move household goods interstate. My move date was September 27, 2023 which was 8 days before the LATEST change. I had my copies so I sent all the information i had into Discover Card dispute department. At that point the charge has been credited again until further investigation.

This morning I check and the $3490 dollar charge is back on my credit card. When I inquired as to why, I was told I was TRYING TO transport animals and plants in the truck which WAS NOT true and the Van was cancelled, therefore forfeiting my deposit.

I was threatened to be arrested by an employee at the company. What did I do wrong?

BE VERY CAREFUL OF THIS COMPANY .

anyone want to see my documentation contact me

Move size: 3 Bedroom Home Service cost: $3490

Was not expecting North American Experts to subcontract another moving company, Rapid Relocation. Without notice Rapid Relocation showed up a day late and wrote up their own estimate on site. NAE estimate $1585, I made a deposit $585. Rapid Relocation’s estimate $1575. surprisingly looked like NAE’s estimate but they didn’t tell me it was without my deposit. Also I was not told that there were going to be additional fees such as steps (there are none), long carry (no length determined), adjustable fuel surcharge (scratched the 10% out and hand wrote in 12%) and some “others” hand written in that I cannot make out. Final cost $2109. The estimate was written up after our stuff was loaded, too late to challenge. Don’t know whether NAE or RR delivered the stuff because it arrived in a UHaul and the driver would not respond to the question. A few Items arrived damaged. A bicycle looked like it was left out, run over, and reloaded. NME said our items were insured for $10,000. Rapid Relocation’s website says items are compensated for $.60 per pound of item, not their value. Bicycle ~$6. Neither company responded to my calls, emails or texts.

Summary; North American Experts collected the deposit and sent Rapid Relocation which arrived a day late and wrote up their own estimate with unexpected costs. Also the pickup was cash only. Then items arrived a day late and some damaged. Also drop-off was cash only.

My advice is to read the information in the Federal Motor Carrier Safety Administration, www.oig.dot.gov/investigations/household-goods-moving-fraud. They recommend how to choose a mover and look for red flags. I advise not going to sites that require entering your information to get multiple estimates. Find your own moving company.

I was anxious to get things moved so I signed Rapid Relocation’s estimate after my stuff was loaded. If I had read the FMCSA’s advice, I would have not agreed to the estimate AFTER my stuff was loaded and told them “no, unload”. But everything happened so quickly I didn’t have time to think. I can go on wining with more details but instead tell you to go to the link and follow their information.

Good luck.

Move size: Studio Service cost: $2109